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Frequently Asked Questions


Where are the keys located?
  • Keys are inside the cabinet and hooked to the back of the lock inside the drawer.
  • If the keys are not located where indicated, they may have become dislodged during shipping and could be inside the cabinet or carton.
  • If the keys cannot be located, please contact our Customer Service Team to request a replacement set of keys. You will be asked to supply your item number or the key code printed on the face of the lock, as well as a full mailing address.
Can I buy extra keys?
Where are my handles?
  • Handles are in a paper bag typically place in a drawer of the cabinet. If you are not able to find the handles please reach out to our customer service team.


What needs to be installed?
  • Generally, the only thing that needs to be installed on our products are the handles and casters.


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